INTERNAL Grievance RESOLUTION PROCESS :
Step-1 : Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent at help@stoxsense.in (AND copy to sudhir@stoxsense.in) with your relationship managers name, or via calling on our customer care number provided on website. A letter may also be written with their query/complaint and posted at our Registered Address provided in website.
Step-2 (Escalation) : If your complaint is still unresolved, please forward your complaint with details personally to me at, at my other personal email address ‘stoxsense24@gmail.com’ for appropriate resolution internally. The CLIENT can expect a resolution within 21-days of approaching the Research Analyst.
If you still believe your complaint is unresolved, feel free to raise it to competent authority. We are sure though that it will never come to it.
ESCALATION with COMPETENT AUTHORITY for Grievance Resolution :
*Inclusive of complaints of previous months resolved in the current month. <br>
#Inclusive of complaints pending as on the last day of the month.
*Inclusive of complaints of previous years resolved in the current year. <br>
#Inclusive of complaints pending as on the last day of the year.
Support : help@stoxsense.in Escalate : sudhir@stoxsense.in
Support : 08641017391 / 09343136808 / 08641038022 Escalate : 08217 721 284
