INTERNAL Grievance RESOLUTION PROCESS :

Step-1 : Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent at help@stoxsense.in (AND copy to sudhir@stoxsense.in) with your relationship managers name, or via calling on our customer care number provided on website. A letter may also be written with their query/complaint and posted at our Registered Address provided in website.

Step-2 (Escalation) : If your complaint is still unresolved, please forward your complaint with details personally to me at, at my other personal email address ‘stoxsense24@gmail.com’ for appropriate resolution internally. StoxSense will endeavour to resolve RA research-service grievances within seven business working days or such period as SEBI may prescribe

If you still believe your complaint is unresolved, feel free to raise it to competent authority. We are sure though that it will never come to it.

ESCALATION with COMPETENT AUTHORITY for Grievance Resolution :

• In case client is not satisfied with our response they can lodge grievance with SEBI at http://scores.sebi.gov.in or may also write to the office of SEBI.
• After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
• For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html.