● For premature termination of RA research services, including equity and options research call, the client shall receive the proportionate fee attributable to the unexpired service period, in accordance with applicable SEBI requirements. No administrative, legal or payment-processing deduction will be made from a mandatory proportionate RA refund, except a statutory charge that legally cannot be reversed.
● None of our services come with any free trial period (as per SEBI guidelines) and in-case anyone else has offered you the same – please escalate it immediately (as they can be someone else posting as us and trying to FRAUD you.
● Education-course related fees is completely non-refundable after course access has commenced, except where the course is not delivered as described, access cannot be provided, a refund is required by applicable law, or StoxSense approves a refund under the published policy. This is not covered as grievance mechanism with SEBI, as the concerned user is urged to contact us for speedy resolution.
● The refund request has to be made by dropping the email to help@stoxsense.in with your email ID and Phone number used during registration in the website.
● Any refund request will be deemed valid only if it is made through an email to help@stoxsense.in
● An acknowledged refund request will be assessed under the policy applicable to the service purchased. Approved refunds will ordinarily be returned to the original payment method. Where this is not possible, the customer may be asked to provide verified bank details within 10-days of raising the request.
● Any user can register themselves only once, using relevant details requested.
● A verified duplicate payment caused by a technical or payment-processing error will be refunded to the original payment method. A restriction based on viewing course content will not eliminate a refund that must be provided under applicable law.
